Job Salary
£28,000 - £32,000/annum
Job Location
Erdington
Location Type
On-site
Job type
Permanent
Job Category
Plant & Field Engineering
Company
CV-Library
Closing date
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Job Title: Experienced Engineering Service Coordinator

Location: Birmingham (B76)

We are currently recruiting for an experienced Engineering Service Coordinator to join a busy and established service operation based in Birmingham.

This is a key role responsible for coordinating field-based engineers, managing daily workloads and ensuring customers receive a timely and efficient service. You will be responsible for scheduling repairs, breakdowns, maintenance visits and quotation appointments, while managing engineer utilisation and route planning across a designated geographical area.

The ideal candidate will have previous experience coordinating engineers within an industry such as automotive, material handling, plant hire, construction or a similar engineering environment.

Overview:

  • Coordinate the daily schedules for field service engineers.
  • Book and allocate repairs, breakdowns, maintenance visits and quotation appointments.
  • Manage a designated geographical area, ensuring efficient route planning and engineer utilisation.
  • Prioritise urgent breakdowns and respond to changing workloads.
  • Liaise with customers to arrange appointments and provide service updates.
  • Communicate with engineers throughout the day regarding job changes and priorities.
  • Raise and process service jobs using the company management system.
  • Monitor job progress and ensure work is completed within agreed service levels.
  • Handle customer enquiries and resolve scheduling issues promptly.
  • Work closely with customers and engineers to ensure smooth delivery of service.
  • Maintain accurate service records and update job statuses.
  • Balance engineer workloads to maximise productivity and customer satisfaction.

REQUIREMENTS:

  • ESSENTIAL INDUSTRY RELATDED EXPERINCE - automotive / material handling / plant hire / construction or similar
  • ESSENTIAL EXPERIENCE: strong field-based engineering coordination required
  • Comfortable in fast-paced, process-driven environments.
  • Highly organised, disciplined and target-driven.
  • Proactive with the ability to work independently and take ownership.
  • Experience using Kerridge / auto line
  • Uk drivers licence

PACKAGE:

Salary: £28,000 - £32,000 (dependant on experience)

25 days plus banks increasing with service (upto 28 days)

Monday to Friday, 8am-5pm (40hrs)Please note: this will be a 2 stage Interview Process (1st stage teams - 2nd stage face to face)

Next steps:

If this sounds of interest - please contact Celi on (phone number removed) or apply today