Customer Service Advisor

Location

Rotherham

Salary or rate

£28,000

Contract type

Temporary 3 months to Permanent

Hours or shifts

Monday to Friday 8am to 4pm or 9am to 5pm, with every other Saturday working half days

About the role

This Customer Service Parts Advisor role is based in Rotherham and offers a salary of £28,000 on a temporary to permanent contract. Working Monday to Friday with alternate Saturday half days, this position would suit an experienced customer focused professional with a background in automotive parts or dealership environments.

The role plays a key part in supporting workshop operations and delivering a high standard of service to both internal technicians and external customers. It is ideal for someone who enjoys a fast paced environment, has strong organisational skills, and takes pride in accuracy and customer satisfaction.

Key responsibilities

Supporting workshop technicians with accurate and timely parts supply

Handling inbound parts queries from retail and trade customers

Placing orders and tracking deliveries to ensure efficient parts availability

Maintaining stock levels and updating inventory records

Upselling additional accessories and parts when appropriate

Ensuring all paperwork and records are completed accurately and on time

Skills and experience required

Minimum of 2 years experience as a Parts Advisor in a franchised dealership

Proficient with Pinnacle or a similar Dealer Management System

Strong organisational and administrative skills

Confident communicator with excellent customer service skills

Good knowledge of automotive parts and accessories

Ability to work well under pressure in a fast paced environment

How to apply

If this Customer Service Parts Advisor role sounds like a good fit for your skills and experience, please apply today. Suitable candidates will be contacted to discuss the role in more detail