We are seeking a Service Advisor to join our established automotive dealership group in Croydon, Surrey. With more than 70 years of operating across London, Kent and Surrey, we represent eight vehicle manufacturers and are recognised for our commitment to employee development and service excellence.
This Service Advisor opportunity offers Monday to Friday hours, 8:00am to 6:00pm, with no weekend working. The basic salary is £32,000, with an achievable OTE of £40,000.
Benefits:
£32,000 basic salary with £40,000 OTE
Monday to Friday working hours, 8:00am to 6:00pm
22 days’ annual leave plus bank holidays
Pension contribution
Structured career development and internal promotion opportunities
Length-of-service rewards after five years and every five years thereafter
Opportunity to work for an award-winning, established dealership group
Supportive working environment with employee wellbeing at its forefrontDuties:
Welcome customers into the automotive aftersales department
Interpret customer concerns and liaise with vehicle technicians
Schedule servicing and repairs
Discuss additional work with customers and obtain authorisation
Provide accurate repair time and cost estimates
Track vehicles through the workshop and provide regular progress updates
Handle customer complaints and respond to enquiries professionally
Complete warranty administration and reporting
Deliver consistently high standards of customer service
Maximise bonus opportunities through excellent service and appropriate upsellingAs a Service Advisor, you will play a vital role in coordinating communication between customers and the workshop. This Service Advisor position is ideal for someone who can build strong customer relationships and manage the complete repair process effectively.
Requirements:
At least two years’ customer-facing experience in any industry
Previous automotive aftersales or dealership experience is advantageous
Excellent communication and customer service skills
Strong organisational and administration abilities
The confidence to discuss additional work and obtain customer approval
A professional, proactive and customer-focused approach
The ability to work effectively with vehicle technicians and colleaguesIf you are an experienced Service Advisor seeking a rewarding opportunity with excellent earning potential and genuine career progression, we would welcome your application.
Contact Darwin Manship , Automotive Recruitment Specialist at Perfect Placement covering Croydon and Surrey, today to discover more about this fantastic Service Advisor opportunity.
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